Commitment to Data Privacy
ServiceBay PH respects your personal data in accordance with the Republic of the Philippines Data Privacy Act of 2012 (RA 10173). This summary explains how personal information is collected, processed, and safeguarded across Metro Manila service areas.Information we collect
We collect personal information necessary to facilitate home service appointments across serviced areas:
- Account details: Name, mobile phone number, and optional email address.
- Booking information: Service addresses (building, unit number, city, barangay), requested work scope, and scheduled time slots.
- Device data: Basic browser metadata, IP address, and platform session activity for account safety.
How we use information
Information provided is processed exclusively for core marketplace functions:
- Service dispatch: Connecting customers with trade technicians in Makati, BGC / Taguig, Quezon City, Pasig, and Manila.
- Authentication: Delivering one-time SMS verification codes (OTP) for secure sign-in.
- Payments & receipts: Coordinating settlement and issuing booking receipts upon completion.
- Customer support: Resolving user inquiries and appointment logistics through the Help Center.
Sharing with pros and payment partners
We only disclose data on a need-to-know basis to fulfill appointments:
- Assigned service professionals: Technicians receive the customer first name, contact number, and service address once a booking is confirmed to carry out on-site work.
- Payment processors: Regulated payment partners (GCash, Maya, card processors) process transaction settlements directly. Full credit card numbers or wallet PINs are never stored by ServiceBay PH.
Data retention
Personal details and booking history are retained as long as your account remains active. Transaction and payment logs are kept for the duration required by applicable Philippine tax and bookkeeping regulations. When records are no longer required, data is either securely anonymized or permanently deleted.
Your rights
Under the Data Privacy Act of 2012, users retain the following statutory rights regarding their personal information:
- Right to access: Request a copy of the personal information stored in your account.
- Right to rectification: Update inaccurate or outdated profile and address details directly in your profile settings.
- Right to erasure: Submit a request to delete your account and associated personal data through the Help Center.
Contact
For questions regarding this Privacy Policy, data requests, or rights inquiries, please reach out directly through the official Help Center portal.
Go to Help Center