Jose Aquino · Admin

Reviews moderation

Review flagged ratings, investigate dispute reports, and moderate marketplace quality.

4 Needs moderation
128 Total active
Nov 01 - Nov 15, 2026
Kristine Dizon → Reynaldo Cruz
Nov 10, 2026
1.0
General maintenance

"The technician arrived on schedule but asked personal questions about my building dues and discussed parking..."

Reported by pro Active review
Carlo Reyes → Joy Santos
Nov 08, 2026
1.0
Cleaning

Review flagged automatically by system filters for offensive profanity directed at customer support...

Inappropriate language Taguig
Paolo Mendoza → Mark Dela Cruz
Nov 06, 2026
1.0
Aircon

Identical text posted multiple times across 3 different technicians in Makati within 5 minutes...

Possible fake review Makati
Liza Bautista → Ramon Villanueva
Nov 03, 2026
1.0
Plumbing

The customer commented on traffic around EDSA and condo elevator policies instead of the plumbing repair...

Off-topic Quezon City
Flagged for Review ID: REV-2026-0841

Review Details

Customer

Kristine Dizon

Customer · Manila

Service Pro Verified Pro

Reynaldo Cruz

General maintenance · Manila

1.0 out of 5
Submitted Nov 09, 2026 · 4:15 PM

"The technician arrived on schedule but asked personal questions about my building dues and discussed parking rates in the condo lobby instead of working. The lock cylinder was installed, but the overall interaction felt unprofessional."

Customer attachments (2):

Door lock
Invoice receipt

Dispute Report Details

Nov 10, 2026 · 9:30 AM

Reported by: Reynaldo Cruz (Service Pro)

Flag reason: Review mentions details not related to the job

Pro explanation: "I only coordinated with condo security regarding visitor parking as required by Manila admin guidelines. The door lock repair was tested and confirmed completed."

Pro public reply submitted:

"Thank you for your feedback. We strictly followed building entry procedures to ensure safety."

Moderation History

Nov 10, 2026 · 10:15 AM — Flagged by Pro (Reynaldo Cruz)
Reason: Off-topic / Non-service details