Disputes & reports
Review customer and pro dispute claims, mediate booking issues, and resolve service reports across Metro Manila.
Open (3)
In review (2)
Resolved (41)
Active Dispute Queue
3 active items
Auto-refreshed 2m ago
| Case ID | Booking Ref | Customer | Pro | Reason | Status | Clock | Opened |
|---|---|---|---|---|---|---|---|
| DSP-1041 |
SB-PH-104872
Aircon Split-type
|
Andrea M.
|
Mark Dela Cruz
|
Extra charge | Open | 6d left | Nov 10, 2026 |
| DSP-1038 |
SB-PH-104501
Plumbing Repair
|
Paolo S.
|
Ruel Santos
|
No-show | In review | 3d left | Nov 8, 2026 |
| DSP-1029 |
SB-PH-103900
Deep Home Clean
|
Lara T.
|
Ana Reyes
|
Quality issue | Resolved | — | Nov 4, 2026 |
Showing 3 of 46 dispute records
Case ID: DSP-1041
Open
Booking Reference: SB-PH-104872
6d left in 7d mediation window
Complainant
Andrea M.
Makati City
Completed:
4 bookings
Service Provider
Verified
Mark Dela Cruz
Aircon Specialist
Coverage:
Makati & BGC
Subject & Financial Impact
Extra charge dispute
Service: Aircon Split × 2 + Drain line flush
+ ₱450 disputed
₱2,000 paid via GCash
Customer Claim
“Technician requested an additional ₱450 for freon recharge during standard cleaning, but unit was cooling properly prior to appointment.”
Pro Response
“Freon pressure was measured at low psi prior to flush, customer informed before test.”
Administrative Mediation Actions
Internal Admin Notes
Visible to team only
Dispute History
Dispute created by customer
Nov 10, 2026 · 10:45 AMPro provided explanation response
Nov 10, 2026 · 02:18 PMAssigned to Admin Jose Aquino
Nov 11, 2026 · 09:00 AM